FAQ
Frequently Asked Questions
Shopping & Downloads
Use the search, the category filters (PBR Materials, HDRI Environments, 3D Bundles) or the engine-compatibility tags. Every product page lists exactly which maps, formats and resolutions are included.
They’re digital files, so stock is unlimited. The only signals you’ll see are New, Trending and resolution badges.
Sign in, then go to Account → Orders and click the file. Re-downloads are unlimited and free for as long as your account is active.
PBR maps are standard image files (PNG, EXR, TIFF), HDRIs are EXR and HDR, and 3D bundles are GLB, OBJ and FBX. Blender, Unreal, Unity, Cinema 4D, Houdini, 3ds Max and Maya all open them.
Payments, Refunds & Ordering
Major debit and credit cards plus the digital wallets supported by our payment processor. Every transaction is handled by PCI-DSS-certified providers — we never see your full card number.
Add any three or more assets to your cart, across PBR, HDRI and 3D, and 30% comes off automatically at checkout. No code needed.
Yes — within 30 days for defective files, duplicate purchases, unauthorised charges or material misdescription. Email info@iconivora.com with your order number and we reply within 3–5 business days.
Add items to the cart, hit Checkout, enter your email and payment details, and confirm. Your files are available immediately after payment — on the confirmation page and by email.